JOB TITLE:        RECEPTIONIST

REPORTS TO:     BUSINESS OFFICE MANAGER

1. JOB SUMMARY / OVERVIEW
   • Maintain cordial and welcoming environment for all who enter PSHC. Ensure all patients check in upon arrival and their information is updated in the practice management system. 

1. PRIMARY DUTIES

• Welcome all patients in a pleasant and courteous manner.
• Maintain cordial, welcoming ambiance for all who enter PSHC.
• Check patients in and check patient out when needed along with assisting in scheduling additional appointments.
• Be an advocate for our patients by addressing patient’s questions or concerns quickly, effectively and professionally.
• Verify and maintain current patient information in the practice management system (address, phone number, current insurance, etc.)
• Collect payment for co-pays, nominal fees, collection balances at check-in based on the procedures and guidelines provided.
• Ensure messages are handled in precise manner.
• Contact medical records if a patient needs to complete a Request of Information (ROI).
• Verify and balance all payments each day.
• Other duties as assigned.

• EDUCATION / QUALIFICATIONS
• High school diploma or GED.

1. EXPERIENCE / KNOWLEDGE / SKILLS

• One year experience as a receptionist is preferred.
• Experience in the health care field is preferred.
• Demonstrate initiative and function independently.
• Demonstrate attention to detail.
• Ability to receive, interpret and follow verbal and written instructions.
• Ability to effectively present information to others.
• Ability to read, write and speak English.
• Must possess excellent communication skills.
• Must possess knowledge of general office procedures.
• Must have proficient knowledge of Microsoft Office and Windows applications.
• Demonstrate excellent interpersonal skills by dealing effectively, in a positive and professional manner, with a variety of people in person and by telephone.
• Must have analytical and problem-solving skills.
• Must have strong organizational and time management skills.
• Ability to speak or understand Spanish is helpful.

1. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, reach with the hands and arms, talk and hear. The employee is required to stand, walk, climb and occasionally balance, stoop and kneel.
• The employee is frequently exposed to communicable diseases and other conditions common to a clinic environment.

1. MISCELLANEOUS

• Accepts and is supportive of change.
• Must possess a high degree of integrity and excellent work ethic.
• Accepts guidance and suggestions for improvement.
• Willing to assist and work with others.
• Maintains strict and total personnel and patient confidentiality.
• Complies with PrairieStar Health Center Policy & Procedure.
• Attend all required in-service sessions.
• Attend all required meetings.