PRAIRIESTAR HEALTH CENTER

JOB DESCRIPTION

JOB TITLE:       DENTAL RECEPTIONIST

REPORTS TO:    DENTAL OFFICE MANAGER

TYPE:                  FULL TIME

JOB SUMMARY / OVERVIEW

Provides assistance to the dental staff in provision of dental care and helps establish a friendly atmosphere for patients.

PRIMARY DUTIES:

Every effort has been made to include all duties; however, the omission of a specific statement of duties does not exclude the duty from the position if the work is similar, related or is a logical assignment of the position.

• Retrieve voice mail messages prior to the morning meeting to acquire patient confirmations.
• Answer the phone in a pleasant and courteous manner.
• Greet patients as soon as they enter the office.
• Confirm patient’s current contact information.
• Confirm insurance information.
• Transfer calls to the appropriate personnel when necessary.
• Handle correspondence, as needed, for the dentist.
• Send correspondence, as needed, to patients.
• Schedule dental appointments.
• Confirm patients’ appointments one day in advance.
• Respond courteously and knowledgeably to inquiries from patients, dental staff and other staff.
• Ensure messages are handled in a precise manner.
• Notify clinical staff of schedule changes as they occur.
• Enter communication with patient in appropriate portion of patient’s chart.
• Retrieve voice mail messages throughout the day to ensure messages are recorded and followed up.
• Ensure that the all schedules are full and cancellations are filled immediately.
• Maintain an ASAP list to fill vacancies on the schedule for dentist and hygienist.
• Enter all data from patient registration packet in chart and scan.
• Update all patient forms yearly
• Send referrals and x-rays to dental offices upon request.

EDUCATION / QUALIFICATIONS

• High school diploma or GED.

EXPERIENCE / KNOWLEDGE / SKILLS

• Prefer one year experience in a dental office.
• Demonstrate attention to detail.
• Proficient computer and data entry skills.
• Ability to speak, read, write and comprehend instructions in English.
• Excellent customer service skills.
• Ability to interact with others in a positive manner.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for long periods of time, use the hands and fingers, handle or feel objects, reach with the hands and arms, talk, and hear. Specific visions abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

MISCELLANEOUS

• Accepts and is supportive of change.
• Must possess a high degree of integrity and excellent work ethic.
• Accepts guidance and suggestions for improvement.
• Willing to assist and work with others.
• Maintains strict and total personnel and patient confidentiality.
• Complies with PrairieStar Health Center Policy & Procedure.
• Attend all required in-service sessions.
• Attend all required meetings.