JOB TITLE: MEDICAL SCHEDULER

REPORTS TO: BUSINESS OFFICE MANAGER

I. JOB SUMMARY / OVERVIEW

➢ To assist patients in scheduling medical appointments.

II. PRIMARY DUTIES

➢ Answers the phone in a pleasant and courteous manner;

➢ Schedules medical appointments;

➢ Handles patient reminder phone calls;

➢ Works at reception desk area for breaks, meal times and until 6:00 p.m., as needed;

➢ Responds knowledgeably to inquires from patients, medical staff, and other staff;

➢ Ensure messages are handled in a precise manner;

➢ Accept payment on patient accounts over the phone;

➢ Verify and update demographic information for patients;

➢ Maintains strict and total personnel and patient confidentiality;

➢ Verify and balance all payment each day;

➢ Other duties as assigned.

III. EDUCATION / QUALIFICATIONS

➢ High school diploma or GED.

IV. EXPERIENCE / KNOWLEDGE / SKILLS

➢ Experience in the health care field is preferred.

➢ Demonstrate initiative and function independently.

➢ Demonstrate attention to detail.

➢ Ability to receive, interpret and follow verbal and written instructions.

➢ Ability to effectively present information to others.

➢ Ability to read, write and speak English.

➢ Must possess excellent communication skills.

➢ Must possess knowledge of general office procedures.

➢ Must have proficient knowledge of Microsoft Office and Windows applications.

➢ Demonstrate excellent interpersonal skills by dealing effectively, in a positive and

professional manner, with a variety of people by telephone and in person.

➢ Must have analytical and problem-solving skills.

➢ Must have strong organizational and time management skills.

➢ Ability to speak or understand Spanish is helpful.

V. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

➢ While performing the duties of this job, the employee is regularly required to sit, use

the hands and fingers, handle or feel objects, reach with the hands and arms, talk and

Medical Scheduler 1hear. Specific vision abilities required include close vision, distance vision, color

vision, peripheral vision, depth perception and ability to adjust focus.

➢ The employee is frequently exposed to communicable diseases and other conditions

common to a clinic environment.

VI. MISCELLANEOUS

➢ Accepts and is supportive of change.

➢ Must possess a high degree of integrity and excellent work ethic.

➢ Accepts guidance and suggestions for improvement.

➢ Willing to assist and work with others.

➢ Maintains strict and total personnel and patient confidentiality.

➢ Complies with PrairieStar Health Center Policy & Procedure.

➢ Attend all required in-service sessions.

➢ Attend all required meetings.